Because they take care of your customers.
In this months Inc. Magazine Ken Blanchard, author of The One Minute Entrepreneur says,
"There's so much competition today that no customer has to put up with abuse. As a leader, you absolutely must expend your energy engaging your front line employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers."
This is precisely why anyime you call EatCU.com (1-800-689-6613) you'll speak to a person. No menu, no voice or touch tone prompts, just friendly voice there to answer any question or need.
It's nice to see that some of our restaurants embrace this philosophy as well. Manolo's Pizza and Empanadas was the latest place to provide lunch for the hungry employees at Research Park in a series of lunches we have organized for the workers there with Fox Development Corp.
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