The customer is *usually* right

or: How I Learned to Stop Worrying and Love the Occasional, "No"

Link!

side note: I'd put our customer service up against any in the world. :)

The New Customer vs The Loyal Regular

A great post from Seth Godin on a marketing dilemma that we've been trying to answer ourselves for some time now. Definitely worth reading for all of you restaurant owners and entrepreneurs following....

The Bad Table